Browsing: Life

From the very beginning, the telephone has been used as an instrument of direct communication between business associates. The first message transmitted by telephone was sent by Alexander Graham Bell in 1876. Bell called his assistant Thomas Watson to say, “Mr. Watson—come here—I want to see you.” Though brief, Bell’s message quickly identifies the purpose of the call and clearly states what he wants, anticipating some of the basic telephone etiquette that still applies in business communication today. Today’s business leaders, entrepreneurs and skilled customer service professions who assist clients in an inbound call centre all know that much of…